“History always repeats itself: the first time as tragedy, the second time as farce.”
So wrote Karl Marx in his analysis of 19th century French politics, The 18th Brumaire of Louis Bonaparte. It’s a line my history professors loved to quote when they talked about the many upheavals of French governments during that period, and how much French political activists loved to see themselves as revolutionaries in the mold of 1789. Well, here I get the chance to use this line to describe my own experience. Admittedly, I’m applying it to my sewing machine repair history, not revolutions and coups d’etat… from the sublime to the ridiculous. But it rings true!
My first sewing machine was a Kenmore mechanical model, sold by Sears and made by Janome. It broke down after 6 months, the needle puncturing through the bobbin case and knocking the machine “out of time” – a terrific expression for an erstwhile historian like myself. That means that the needle and the bobbin no longer function in coordination and simply can’t sew a stitch. I took it into Sears for repair and after a sordid story (I was promised the work would be under warranty, but it wasn’t, etc., so on), I got it back fixed. Still, it’s not terribly reliable and makes rather loud sounds and a cranky kind of movement, so I decided to upgrade when I got deeper into quilting.
Silly me, I repeated history by buying another Kenmore from Sears, their current top of the line electronic model, also made by Janome. Why? The price was right and the features were good, considering my budget.
Guess what? It also broke after 6 months. It now makes beeping sounds and will not sew when you press the foot pedal.
Note to self (and anyone else reading this): Never. Buy. A. Sewing. Machine. From. Sears!
This has definitely turned into a farce.
It has been at Sears for repair for a month. Heard from a technician in Sacramento that he was trying to fix it though he couldn’t figure out what to do other than replace parts. Got an automated call saying it was ready for pick-up. Drove a half hour to Sears. Waited 20 minutes to be told that they could NOT FIND my machine. Then, I was told a supervisor would phone me in the morning. That didn’t happen either. So today I spent 43 minutes on the phone with Sears repair customer “care” – that’s a laugh. This company couldn’t figure out how to “care for” a cat caught in a dwarf fruit tree.
Apparently, my machine IS there at the pick-up center, the darn employees just couldn’t find it. What gives??
After I complained, I was told I could leave my complaints on their Sears.com website. Yeah, right, like anyone will read that! I’ll leave them advice too: Maybe they should start producing their machines in day-glo colors so they can find them more easily???
I’m asking my husband to pick up the machine, for several reasons– first, I’m sick of driving over there, second, for the authority a male voice MAY convey with the guys working at this place, and third, for these employees’ safety… I could not be trusted not to give them a large chunk of my mind about this.
And, if they can’t find it again, they had better send us home with a brand spanking new machine!