My sewing machine has returned to me, slightly the worse for wear. She got a little dinged near the bobbin winder. But so far, she seems to be sewing a straight stitch just fine for now.
My husband was kind enough to pick up the machine, and I thank him for it – who knew that getting a small electronic appliance repaired would be such a nightmare?
In response to my previous blog post, I got a comment from a Sears “Cares” customer service senior case manager. I will be emailing him soon with some more details about my dissatisfaction and how the company could do better. It’s all about keeping your customers informed about every step of the process, communicating with them in a timely, truthful and clear manner, and doing your best to meet their needs. No, I did not purchase a “Cadillac” sewing machine – nor do I expect people to fawn all over me or my appliance. I do, however, expect professionalism and respect for my time!
I’m going to try to rebuild my relationship with this little machine. I think I’ll give her a name. I like the sound of “Colette.” It reminds me of a favorite French writer, back when I read novels in French… and it’s appropriate, given what I know of Colette (1873 – 1954), author of Gigi, Cheri, and a ton of other novels (as well as a truly outrageous celebrity in her day). In keeping with her namesake, Colette the machine’s pretty and a bit of a coquette (with her playful lavender highlights), is on the sophisticated side and very smart (with better, computerized features), but she’s still a little… easy. That is, price-wise:)